In a world that is more software centric than ever, the information technology infrastructure is the backbone of organizations. As such, designing the development infrastructure and its applications to meet the desired business outcomes is never enough for deriving the best performance from the system. Instead, things that are expected of a robust IT development structure are high availability, seamless performance and high quality of service. Deriving the best performance at within stringent deadlines and at optimal cost is the key challenge faced by most IT firms in the present day. In the wake of such circumstances, application management can ensure that an organization is able to manage and operate its applications round the clock for a high performance and secure platform for business.
With competition becoming stiff day by day, adopting application management services at some level of operation or the other has become inevitable for organizations. Alignment of governance structures with advanced sourcing and portfolio can prove to be an efficient strategy for application management. Essentially, there are three trends which affect the design of an application management infrastructure. These are increase in outsourcing in the recent times, significant shifts in the competency of the information technology departments and finally, the ever increasing role of IT in creating fruitful links between customers and suppliers. As such the companies are faced with a dilemma of identifying which competencies to retain internally and what to outsource so that the end result is more profitable and the time to market is reduced. Application management services trends reveal that such practices have evolved to cover all the strategic, operational and managerial activities needed for development, operation as well as maintenance of an application environment and the organization that it supports. It is an effort at systematic optimization for better resource utilization to derive more efficient applications. Application management manifests itself into two distinct goals. They are:
1. To provide various data processing, transmitting and storage functionalities that are required either today or are anticipated to be of need in the future. This is achieved through the development, operation, maintenance and the sourcing of applications, at an adequate cost and quality and in a scheduled and timely manner.
2. To continuously enhance an organization’s potential to keep itself in sync with the rapidly evolving markets and to react to the changing demand for quality, innovation and efficiency in a business.
In order to achieve these goals, different organizations opt for varied techniques. But, all of these efforts can be broadly classified into three broad sections. These are application portfolio management, sourcing and governance. An intelligent design of these three together forms an efficient application management services framework. One significant benefit of having such frameworks operational is that they provide for a better responsiveness to customer requirements through the effective management of various service level agreements. Such methodologies also encourage code re usability and the utilization of well defined, repeatable and consistent development processes. Thus reduces the development time and also decreases the glitches commonly faced in a development process. All of this finally boils down to better efficiency and more profits.
This sudden shift in focus of organizations towards various optimization efforts signifies how important resource management for success in the present day is. Unlike the past, where the goal was effectiveness, present markets mandate that efficiency coupled with effectiveness is the sole success mantra. For an application management strategy to be successful, in the wake of concentration of core competencies and due to an increase in the degree of sourcing, it must be well communicated through the length and breadth of the implementing organization. All this can be easily achieved by having a defined framework with is made operational with the consent at various levels of the organization.
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